FREQUENTLY ASKED QUESTIONS

We understand that sometimes it can be stressful and worrying to know that you may need additional support to continue living independently at home. At Honeycomb Care we are able to provide you with customised support so that you can continue to live safely and comfortably in your own home.

Depending on your situation and condition, the level of care that you need can differ greatly, so we offer a flexible approach to the style of support that you need rather than a one size fits all approach.

Our team can provide the care and companionship to support your health and happiness when you most need it.

How will you match the most suitable care worker for my needs?

On completion of an initial assessment, we consider all your care and social needs, we ensure a person centred approach, taking into consideration your wishes, likes and dislikes to best match a carer to your needs.


We also take into account the skills and experience our team have to ensure that they can provide the best care possible.

How much does it cost to complete an assessment and discuss my options?

Our consultations are completely free of charge so that you have the opportunity to gather the information you need to make informed decision about your care.


One of our management team will meet with you and discuss your options with no obligation to use our service.

Have you cared for anyone with needs similar to mine?

Whilst we recognise that each person requiring care will have very specific and individual needs and circumstances, we have a team of highly skilled and experienced carers, who are trained to deliver care across a wide range of physical and mental health conditions.


We ensure that we are placing carers with experience of your individual needs and always provide additional training if required. We ensure that every person is treated as an individual and that your individual needs are taken into account during the care planning process.

Are you registered with a statutory regulator and if so, are you currently registered?

Honeycomb Care are currently registered with the Care Quality Commission to provide personal care services. As part of our registration we have unannounced inspections on an annual basis and work closely with our inspector to ensure a high standard of care. We currently have an outstanding rating in care and good overall and are working towards an overall Outstanding Rating. You can view our full report via this link.

Can I contact your agency during and outside of office hours?

Yes, our phone lines are open 24 hours a day 365 days a year. You will always speak to your local branch and to someone who is familiar with your plan of care.

What charges will I be expected to pay?

You will only pay for the care you receive. Full terms of business will be provided to you upon assessment. We do not charge for any assessments are administration.

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